REFUND POLICY

We have a strict return policy.  Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.  

If you notice an issue with any of the products you've received or anything else on the order, please email us at orders@lasaura.us.  Be sure to include the following information in your email: 

• Your Name
• Phone Number
• Order Number
• A summary of the problem in detail
• Attach relevant photos where possible

Please note: We do not refund orders for buyer’s remorse or size exchanges.  Las Aura does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.  

WRONG ADDRESS

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturer. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

NOTIFICATION FOR EU CONSUMERS: 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons

Therefore, Las Aura Clothing reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.